Dear Eldora Community,
As the recent dustings of snow on the Continental Divide just west of Eldora have reminded us, it won’t be long before we can get back to doing what we love—skiing and riding! Now more than ever, we look forward to reconnecting on the slopes.
Opening day is approaching quickly and with that in mind, I want to give you an update on the actions we are taking to prioritize the well-being of all for the duration of the season. While we believe skiing and snowboarding is inherently safe, there are two principles driving our every action here at Eldora. First, our commitment to protecting the well-being of all who live, work, and play at Eldora remains steadfast. Second, we are doing everything we can to ensure the longevity of the season.
We continue to monitor COVID-19 and, given its dynamic nature, we have prepared thorough, adaptable operations plans that put safety first, are consistent with all local regulation, and follow the National Ski Areas Association’s Ski Well, Be Well best practices. We appreciate our collaborative relationship with Boulder County and the state of Colorado to develop thoughtful solutions to keep Eldora open and our community safe.
So that our community can plan accordingly and gain insight into what the season will look like while still being covered by the Eldora Passholder Promise refund guarantee, the below information previews our plans as they stand today.
Throughout the summer, facial coverings were a requirement for Eldora staff, and facial coverings will continue to be required for both staff and guests in all indoor spaces, except when seated to eat or drink, and outdoors when 6 feet of physical distance cannot be maintained. Whether you are riding a shuttle, waiting in a lift line, loading and riding one of our chairlifts, or entering our facilities, you will be required to wear a face covering. We believe this is an essential first step that we can all take to ensure a safe experience at Eldora.
Enabling appropriate spacing between parties is another important step to ensuring a safe experience at Eldora. Based on our skier terrain and skier volume, we will limit the number of guests who typically have access to ski and ride on certain days. The following measures will be implemented to effectively manage volume and appropriate physical distancing on all days of the season:
Weather permitting, Eldora will open for the 2020/21 ski season on Monday, November 23. We’re confident that starting our season slightly later than we have historically opened, with more acreage and lifts available, will help guests spread out and maintain appropriate distance while also providing a higher quality on-snow experience from day one of the season.
We are implementing an online parking reservation system. This means that whether you’re a season pass holder coming for a few powder-day laps or a family looking to enjoy a day on snow together, you will need to let us know you’re coming. Our goal has always been, and will continue to be, to provide our guests with a seamless Eldora experience, which is why we are implementing this system proactively to help us track and manage volume and ensure a safe overall experience. The system will help reduce crowds on peak days and enable appropriate physical distancing. We plan to share more details on how this will work in the coming weeks.
Physical distancing in lift queues occurs organically due to the length of skis and snowboards and guests will notice additional spacing measures, including extended maze designs, more lateral spacing and increased signage, to further ensure a consistent flow of appropriately spaced traffic. Guests will self-group and load chairlifts with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know. As our one high-capacity chairlift, Alpenglow may be the exception, and may be loaded in a way that allows for physical distancing.
New this season, guests will be able to order food, beverages and retail items with touchless technology.
Ski and Ride School
The 2020/21 season will begin with private lessons for groups up to six. We will not offer the Eldorables multi-week program for children ages 4 and 6 this winter, but we plan to offer Trek, our program for ages 7–14, starting in January 2021. We’ll provide further information about Trek and other programs at a later date.
We have reconfigured our dining spaces for guests who choose to dine with us and are offering an expanded grab-and-go menu. We will continue to allow and encourage guests to bring their own lunch.
For the remainder of our resort offerings, such as rental, retail, and transportation, we will operate within all Boulder County regulatory guidelines for those industries.
Sanitation, Health, and Education
We have increased the availability of sanitation stations, increased facility cleaning frequency, and added new signage around the resort. We will continue to uphold the highest standards of sanitization and have in place a number of Eldora COVID-19 protocols to keep our staff and guests safe. This includes requiring staff to be screened daily and stay home if not feeling well. While we’re doing our best to hold ourselves accountable to ensure a consistent and robust ski experience, we ask guests also do their part. We urge you to stay abreast of Boulder County’s response to the pandemic in order to help us keep our guests, staff and community safe.
Passholder Promise and Pass Purchase Deadline
As we share these details with you today, we realize questions may arise over the coming weeks and we will provide further details as they are finalized. In the meantime, we want to remind all passholders that they continue to be covered by the Eldora Passholder Promise, which includes flexible payment options, full refunds before December 10th, and In-Season COVID-19 coverage. Pre-season pricing on Eldora Season Passes and 4-Passes is guaranteed through September 14, with prices increasing after that.
In closing, we believe starting the season with a conservative and responsible plan will ensure the well-being of our community, staff and guests, and enable us to provide a great ski and ride experience for the full season. We will continue to work closely with Boulder County and the state of Colorado to review the details of our winter plans and ensure a conservative and responsible approach for the duration of the season ahead.
At our core, we are skiers and riders and there’s nothing we want more than to be on snow with friends and family. I hope we share the same excitement for the upcoming season. Let’s continue to take care of each other so that we can reunite on the mountain soon.
President and General Manager